Payment, Cancellation and Refund Policy

The term “we” or “us” have been used below so as to mean the owner or admin of mobile application "Yocto”, “and the term “you” shall mean user of any kind who has paid or is willing to pay for the same. One of the payment mode provided under this application is through online payment, wherein the customer/user places the orders grocery, food or meat products and proceeds to pay for the same though the procedure of online payment using the available methods with the aid of payment gateway or UPI in this regard. Users opting for this method of payment shall read and understand that our policy in this regard which governs the method of payment and refund if any. Users impliedly deemed to agree to the following policy terms as to payment once they opt for payment through online. Users shall not be entitled once they go for this method of payment to claim ignorance of the terms of refund policy. The terms contained in this payment and refund policy is to administer the transaction and also to govern the rights and liabilities. By agreeing any user shall be deemed to have consented to same.

Payment:

1. We offer to provide services specified therein on requisition basis in defined territory.
2. We provide the subject to other conditions to users of this application the sale of various groceries like vegetables rice etc., food from restaurants and meat products and the same is subject to availability.
3. Details of charges that shall be charged for purchasing the products is provided in the application and same can be confirmed by communicating with us via email or phone.
4. The charges so provided are again subject to revision and it may vary owing to various circumstances.
5. The charges provided shall include any charges towards :
• Charges for products as provided in the app.
• Delivery charges.(if applicable)
• Service charges.(if any)
• Transaction charges. (if any)
• Taxation.(if applicable)
6. We reserve right to increase or decrease the service and delivery charges.
7. We reserve the right to change the method of payment or temporarily suspend the facility of online payment at our discretion owing to technical difficulties or other circumstances.
8. These terms of policy are additionally applicable to those users making online payment.
9. User intending to order products and opting for payment through online mode has to as condition precedent make payment for the same only then order is to be confirmed.
10. Ordered items are to be delivered only after payment as mentioned is the general terms and conditions contained in the other part.
11. Payment facility is provided in the form of payment gateway in the application it can be done through Net Banking, debit/credit card, UPI and third party Apps.
12. Users have to follow the instructions as provided therein and proceed to make payment.
13. If the app does not direct user to payment gateway or UPI payment is not shown due to some technical difficulty it shall not constitute any omission from our part.
14. This facility is provided with the aid of payment gateway, UPI etc. and customer is required to fill in the particulars for that purpose and we do not in any way shall be responsible for the information provided about card details, bank and UPI id’s etc.
15. The payment which is to be made is subject to deduction or forfeiture towards the complaints made, or any misrepresentation or fraud played by the user in such cases we may at our discretion delete the account and shall forfeit right to any payment.

Cancellation:

1. User once makes payment in the application is not allowed to cancel the order and claim refund post cancellation subject to cancellation option if provided in the app.
2. Cancellation of orders once placed and claim for refund is not allowed unless the same is allowed in the app and with respect to products qualified for cancellation.
3. Refund is to be given only for circumstances enlisted in refund cases and not otherwise.
4. Users shall not claim refund on the ground of refusal to take order or placing request for cancellation unless complaint is raised about the quality or quantity of product and the same is accepted.
5. Refund is to be given only for circumstances enlisted in refund cases and not otherwise.

Refund:

1. In case of any wrongful deduction of amount from the account, or deduction of more than what was ought to have been deducted users can approach the concerned bank and sort out the issue claim reverse we do not offer any remedy or part in this.
2. If in case we receive any such excess or wrongfully deducted amount from users more than the actual amounts we wish to refund the same to the users.
3. However the same shall be done once reconciliation is done from our end with payment gateway or third party service providers and not before.
4. Such amount shall be reversed only not later than one week after the reconciliation is done.
5. Our liability in case of refund followed by complaint as mentioned above is restricted to actual amount excessively or wrongfully deducted and user is not entitled to claim more than that in the form of any interest or penalty or compensation by whatever name called.
6. Time for processing complaints is up to one week only after which we can inform user about whether the complaint is entitle to refund.
7. If the account of the user is deactivated from our end due to reason of complaints or non-response or on account of negligent or willful misconduct no refund can be claimed.
8. In case if the user is not satisfied with the quality of products or if the products are damaged or of substandard quality or if the products does not match the ordered items, user to place complaint.
9. We do our best to refund the amount back to the users but the same can only be done once the amount is received into our account and transaction is settled not but not earlier.
10. Refund claims would be processed and dealt with only after a week of receiving the same into our account and not earlier.
11. Any claim for refund of amount made after a period of 15 days of making payment shall not be entertained and user shall forfeit the right to claim refund if that case.
12. In case of any dispute as to refund claims user can contact with us and try to settle the matter amicably.
13. Though refund will be made into the account of the user they are not entitled to insist on the same method for refund it can be made either by payment gateway or wire transfer or any other mode.